Slaughterford RoadWhiteheadCarrickfergus, BT38 9TGTel: 02893 353454
Practice Reminder to strict adherence to prescriptions collection times
IMPORTANT INFORMATION ON FUTURE ON-LINE PRESCRIPTION ORDERING.
The Health and Social Care Board (HSCB) has centrally funded the provision of Patient Facing Services to all GP practices in Northern Ireland. These services will require patients to order their repeat prescriptions via a new process.
The benefits of implementing Vision-On-Line technology will be that practice staff can conduct their tasks more efficiently and accurately, with patients having the ability to order prescriptions more quickly and more conveniently.
Please click this link VOS Patient Registering Guide for on-line prescription ordering to view the user guide to registering for on-line prescription orders.
Information Once a medication request is actioned by the practice a message will be sent indicating that all items have been issued. There is no option to indicate an item within the request has been declined. We have contacted the service provider to try and rectify this situation but unfortunately the request has been declined. We are sorry for any inconvenience this may cause our patients.
Please remember to allow 2 working days for prescriptions to be ready for collection at the practice, 3 days if collecting from your local Pharmacy. If ordered after 16:30, allow 48 hours (two working days) from the following working day for collection.
Please remember to order prescriptions in good time to ensure we are able to supply your prescription before any scheduled bank holiday closures. Out of Hours will not issue repeat medications during Bank Holiday closures unless it is a genuine emergency and where a delay in provision would be potentially harmful.
Holiday script requests
Please indicate the date of your holiday and expected duration when additional medication is required and needs to be requested early.
GP practices in line with HSCB recommendations on good practice have been asked to encourage patients to take responsibility for ordering their own prescriptions unless there are exceptional circumstances. Direct contact between the patient and surgery reduces the potential for misunderstanding and the risk of error. If support is required the patient should nominate a representative such as a family member; however, there may be exeptional circumstances where the community pharmacist is the most suitable person. Repeat medications and appliances can not be supplied by a pharmacy in the absence of a prescription (with the exception of an emergency supply). Your Medicine Your Responsibility Leaflet - http://niformulary.hscni.net/PatientZone/PILs/Pages/default.aspx
How do I change my registered email address?
If you have already registered with the new email address then that is a new registration and you will need to input the prescription information again.
If not then you just need to log on as normal (using the old email address) and click on the blue Patient Home button. You can change your email address in there.
You will then be sent an activation link to the new email address, click the link to activate the new email address. Once this has been done you will need to log in using the new address.
Change Name Details
Log on as normal and click on the blue Patient Home button. You can change relevant details in there.
Change Address Details
Simply log on as normal and simply update the details in the address box. The information will only be saved when you submit a prescription
AUDIT is part of Trust procedure, and an audit was carried out on practice Repeat Prescribing Systems by the Medicines management Adviser from the Trust between 2013-14. The audit covered sixteen different areas within the Repeat Prescribing system, from the initiation of repeat prescriptions until their collection. The audit involved questioning members of staff, checking documentation and also sampling prescriptions that were ready for collection. Results were reported as being one of the highest achieved amongst Northern Board practices visited.
Patients on long-term medciation can order repeat prescriptions in a number of ways:
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Chemist Preference - Inital Registration for Chemist Collections must be completed at Reception in person as a Consent Form has to be signed. Following this, you may select a chemist option when ordering prescriptions on line if you would like to pick up your prescriptions from the local chemist.
Please allow 2 full working days for prescriptions to be ready for collection at the Pracitce and 3 full working days at the Chemist. This excludes weekends and bank holidays.
At-A-Glance Guide for Patients on prescribing of stoma care appliances & accessories
Patients can obtain their stoma appliances in one of two ways: either from a dispensing appliance contractor (DAC) or their local community pharmacy.
• It is the patient’s choice as to where they get their supplies from. Patients will not be advised to use one supplier over another.
• It is the patient’s responsibility to order their prescription. They should contact the surgery directly to order their prescription unless there is a good reason they need help to order their prescription in which case their nominated carer or stoma specialist nurse may place the order. Where a community pharmacist or DAC is acting as a ‘carer’ on behalf of the patient, the patient should provide signed consent for them to act on their behalf
• When a patient orders stoma care appliances & accessories at the surgery they should:
Only order products which they actually need. It is often useful to provide staff with the order print out using the right hand side of the prescription form to help with ordering correct supplies.
Ensure quantities requested are appropriate detailing the quantity of each items required and not the number of boxes)
If requests for stoma appliances are being received more frequently than appears necessary this will be brought to the GPs attention and the GP swill discuss this with the patient and if required further advice sought from the stoma care nurse.
Confirm if collecting prescription or require the prescription to be collected/posted to the nominated pharmacy or DAC. If posting is required and it involves the use of standard post a practice letter will be issues to obtain the patient's consent for the practice to post the prescription and for the patient to accept the inherent risks of using standard post i.e. potential loss of personal data. Prescriptions requiring posting will be posted promptly to avoid delay in receipt of the prescription and supply to the patient.
If the patient is using a different supplier for the stoma products than other medicines then the stoma products will be printed on a separate prescription from other medicines.
• GPs will consider any requests for additional or new products, in particular accessories, only following discussion with the patient and, if deemed appropriate, specialist clinical assessment by a stoma care nurse.
• If following review a GP deems a referral to a specialist service necessary, the GP will discuss with the patient the reason and importance of the referral before making the referral.
Advice for patients on Domperidone
• Domperidone should only be used for short periods of time to treat nausea and vomiting
• Speak to your doctor or pharmacist at your next routine visit if you are taking domperidone and have any problems with your heart or other concerns about your treatment
• Seek medical attention immediately if you experience heart-related symptoms such as irregular heartbeat or fainting while taking domperidone
omperidone is available to buy in a pharmacy without prescription as tablets for use in adults and adolescents of 16 years and above. It is now restricted to use in nausea and vomiting and should be used at a dose of up to 10mg, three times daily for a maximum period of 48 hours.
Please allow 48 hours (this is 2 working days), excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
SICK DAY RULES – JULY 2015
When you are unwell with any of the following:;
Vomiting or diarrhoea lasting over 12 hours (unless only minor) / Fevers, sweats, shakes
Then STOP taking the medicines listed below.
Restart when you are well (after 24-48 hours of eating & drinking normally).
ACE INHIBITORS: medicines ending in “pril” eg lisinopril, perindopril, ramipril
ARBs: medicines ending in “sartan” eg losartan, candesartan, valsartan
NSAIDS: Anti-inflammatory pain killers eg ibuprofen, diclofenac, naproxen
DIURETICS: sometimes called “water pills” eg furosemide, spironolactone, indapamide, bendroflumethazide
METFORMIN: a medicine for diabetes
If you become acutely ill – please be advised to increase fluid intake and avoid these medications as outlined.
If in any doubt, contact Meadowbridge Surgery on 028 93353454 or speak to your pharmacist.
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