Practice Reminder to strict adherence to prescriptions collection times
IMPORTANT INFORMATION ON FUTURE ON-LINE PRESCRIPTION ORDERING.
The Health and Social Care Board (HSCB) has centrally funded the provision of Patient Facing Services to all GP practices in Northern Ireland. These services will require patients to order their repeat prescriptions via a new process.
The benefits of implementing Vision-On-Line technology will be that practice staff can conduct their tasks more efficiently and accurately, with patients having the ability to order prescriptions more quickly and more conveniently.
To register for the new service please bring in photographic ID (no exceptions) to reception for verification and we will get your new account activated. Prescription requests via our website will no longer be available from 1st August 2016. We apologise for any inconvenience this may cause our patients.
Please click this link VOS Patient Registering Guide for on-line prescription ordering to view the user guide to registering for on-line prescription orders.
Re-authorisation of Repeat Medications - Repeat medications are set up for a set number of issues and then have to be re-authorised by the Doctor in order to ensure medication review and good clinical management is adhered to. This process will take place for all patients including those on long term repeat medications.
Information Once a medication request is actioned by the practice a message will be sent indicating that all items have been issued. There is no option to indicate an item within the request has been declined. We have contacted the service provider to try and rectify this situation but unfortunately the request has been declined. We are sorry for any inconvenience this may cause our patients.
Please remember to allow 2 working days for prescriptions to be ready for collection at the practice, 3 days if collecting from your local Pharmacy. If ordered after 16:30, allow 48 hours (two working days) from the following working day for collection.
Please remember to order prescriptions in good time to ensure we are able to supply your prescription before any scheduled bank holiday closures. Out of Hours will not issue repeat medications during Bank Holiday closures unless it is a genuine emergency and where a delay in provision would be potentially harmful.
Pharmacy Emergency Supply Pilot Scheme from March 2016 If you have run out of repeat medication see the attached list of chemists who will give you an emergency supply. Pharmacies providing Emergency Supplies
Holiday script requests
Please indicate the date of your holiday and expected duration when additional medication is required and needs to be requested early.
Please allow 48 hours notice for medication orders via telephone, reception box or online and if collecting at the Practice.
GP practices in line with HSCB recommendations on good practice have been asked to encourage patients to take responsibility for ordering their own prescriptions unless there are exceptional circumstances. Direct contact between the patient and surgery reduces the potential for misunderstanding and the risk of error. If support is required the patient should nominate a representative such as a family member; however, there may be exeptional circumstances where the community pharmacist is the most suitable person. Repeat medications and appliances can not be supplied by a pharmacy in the absence of a prescription (with the exception of an emergency supply). Your Medicine Your Responsibility Leaflet - http://niformulary.hscni.net/PatientZone/PILs/Pages/default.aspx
- Pharmacy Emergecny Supply Pilot Scheme from March 2016 - If you have run out of repeat medication see the attached list of chemists who will give you an emergency supply. Pharmacies providing Emergency Supplies
How do I change my registered email address?
If you have already registered with the new email address then that is a new registration and you will need to input the prescription information again.
If not then you just need to log on as normal (using the old email address) and click on the blue Patient Home button. You can change your email address in there.
You will then be sent an activation link to the new email address, click the link to activate the new email address. Once this has been done you will need to log in using the new address.
Change Name Details
Log on as normal and click on the blue Patient Home button. You can change relevant details in there.
Change Address Details
Simply log on as normal and simply update the details in the address box. The information will only be saved when you submit a prescription
AUDIT is part of Trust procedure, and an audit was carried out on practice Repeat Prescribing Systems by the Medicines management Adviser from the Trust between 2013-14. The audit covered sixteen different areas within the Repeat Prescribing system, from the initiation of repeat prescriptions until their collection. The audit involved questioning members of staff, checking documentation and also sampling prescriptions that were ready for collection. Results were reported as being one of the highest achieved amongst Northern Board practices visited.
Patients on long-term medciation can order repeat prescriptions in a number of ways:
- By telephone - call between 10:30 - 12:30 and 14:40 - 17:00.
- By hand - leave your repeat slip (please ensure this is from the most recent prescription issued) in the box provided at reception with the required items clearly marked.
- Online - follow the link at the top of this page and complete a simple one-off registration. Allow two working days for the collection of online requested prescriptions.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Chemist Preference - Inital Registration for Chemist Collections must be completed at Reception in person as a Consent Form has to be signed. Following this, you may select a chemist option when ordering prescriptions on line if you would like to pick up your prescriptions from the local chemist.
Please allow 2 full working days for prescriptions to be ready for collection at the Pracitce and 3 full working days at the Chemist. This excludes weekends and bank holidays.