How do I change my registered email address?
If you have already registered with the new email address then that is a new registration and you will need to input the prescription information again.
If not then you just need to log on as normal (using the old email address) and click on the blue Patient Home button. You can change your email address in there.
You will then be sent an activation link to the new email address, click the link to activate the new email address. Once this has been done you will need to log in using the new address.
Change Name Details
Log on as normal and click on the blue Patient Home button. You can change relevant details in there.
Change Address Details
Simply log on as normal and simply update the details in the address box. The information will only be saved when you submit a prescription
AUDIT is part of Trust procedure, and an audit was carried out on practice Repeat Prescribing Systems by the Medicines management Adviser from the Trust between 2013-14. The audit covered sixteen different areas within the Repeat Prescribing system, from the initiation of repeat prescriptions until their collection. The audit involved questioning members of staff, checking documentation and also sampling prescriptions that were ready for collection. Results were reported as being one of the highest achieved amongst Northern Board practices visited.
Patients on long-term medciation can order repeat prescriptions in a number of ways:
- By telephone - call between 11.00 - 12:30 and 14:40 - 16.30.
- By hand - leave your repeat order slip (please ensure this is from the most recent prescription issued) in the box provided at reception with the required items clearly marked.
- Online - follow the link at the top of this page order your prescription on line once your account has been activated at reception. Allow two working days for the collection of online requested prescriptions.
- Chemist - leave your prescription re-order slip at your local chemist
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Chemist Preference - Inital Registration for Chemist Collections must be completed at Reception in person as a Consent Form has to be signed. Following this, you may select a chemist option when ordering prescriptions on line if you would like to pick up your prescriptions from the local chemist.
Please allow 2 full working days for prescriptions to be ready for collection at the Pracitce and 3 full working days at the Chemist. This excludes weekends and bank holidays.