Clinical consultations can be booked through an appointment or telephone consultation and can be made by telephoning reception on 028 93 353454. A number of routine appointments may be available to pre-booked on a rolling weekly basis 1 week in advance depending on appointment demand and GP availability. Strictly 1 GP appointment x 1 problem to ensure surgeries run on time.
Walk-in patients are no longer sent home but asked to take a seat in reception while triage information is passed to a GP. Patients will be asked to wait until an appropriate appointment slot becomes available which may take time.
Using the practice telephone triage system ensures patients shorter waiting times and appointment allocated to an appropriate GP/ Health Professional.
Telephone Triage Consultations
We now offer daily telephone consultations. This allows the practice to prioritise patients while assuring them of an appointment on the day if necessary. Please ring on the day you need the appointment.
This telephone consultation system no longer requires you to book appointments weeks in advance and minimises the issue of missed appointments. However, if you do need to book over 1 week in advance please give these details to the receptionist and this information will be passed to the GP if an appointment is not available to book. This information will then be taken into consideration when an appointment is being allocated.
Patients are asked to:
- Keep their phone switched on and to hand.
- The GP or health care professional will try a maximum of 2 times to return triage calls
- Triage is an all day call back service.
All non-urgent clincical and non-clinical issues will be triaged up until 10.30 am. Only urgent clinical issues will be dealt with after this time.
Your call will be prioritised according to clinical need. It is therefore important that you give the receptionist staff as much information as possible. As part of the employment contract receptionists are bound by a confidentiality agreement and any patient information given will be held in the strictist confidence. Please see the following link for further information on your Triage Information and giving information to the receptionist - Triage_Information.doc
This service will provide general advice and information as well as assessment of illnesses needing treatment.
If you require treatment the doctor may offer you an appointment that day or at a later date depending on your needs and requirements so please leave as much information for the GP as possible.
Alternatively a prescription may be issued or investigations arranged.
If you see the doctor and need a review appointment at a later date, the doctor will arrange this for you.
This is to ensure best service provision to you.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments, disease reveiws and you may be seen more quickly.
An appointment system is in place for our treatment room, please contact reception to book.
If you are leaving a urine sample in the collection box outside the Treatment Room please ensure you leave the following information with the sample: Name:/ Address:/ DOB. Without this information the sample will not be tested.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to be able to allocate the slot to someone else.