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Telephone Triage - contact reception on 028 93 353454.

Telephone Triage Explained 
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The Daily GP Telephone Triage allows the practice to prioritise patients based on their medical need and ensures they are dealt with by the most appropriate health care professional while maximising our appointments system on a daily basis. Telephone Triage calls are taken from 8.30 am and Urgent Only Triage is called at 10.30 or earlier if all available appointments have been taken.  Telephone triage is dealt with more efficiently and avoids patients having long waits by turning up at reception.   Please advise if you have already consulted with a GP regarding the issue to allow continuity of care where possible.

Doctors ask that patients give clear triage information to Health Care Support staff answering telephone calls.  Patient triage information will then be prioritised by GPs according to clinical need.  It is therefore important that patients give as much information as possible. 

As part of the employment contract Health Care Support staffs are bound by a confidentiality agreement and any patient information given will be held in strictest confidence. 

A small number of routine appointments may be available to pre-book on a rolling weekly basis 1 week in advance.  This availability will be strictly dependant on appointment demand and GP availability.

Strictly 1 GP appointment x 1 problem to ensure surgeries run on time.  If you have more that 1 issue to address with the GP, please advise staff when contacting the surgery to allow appropriate allocation of appointment slots/times.

Walk-in patients will be asked to take a seat in reception while triage information is passed to a GP.   Patients will be asked to wait until an appropriate appointment slot becomes available which may take some time.  Using the practice telephone triage system rather than being a walk-in patient ensures patients shorter waiting times and appointment allocated to an appropriate GP/ Health Professional.

Triage Information

Ring on the day the appointment is needed and give clear concise information to allow the GP to triage your need appropriately.  All staff work under General Data Protection & Confidentiality contracts.

Keep phones to hand and available to accept calls.

A maximum of 2 return triage calls will be made from the Practice.

Triage is an all day call back service.

Non urgent triage will close either once all available daily appointments have been used up or by 10.30 am when only urgent clinical issues will be dealt with.

This telephone consultation system no longer requires you to book appointments weeks in advance and minimises the issue of missed appointments.  However, if you do need to book over 1 week in advance please give these details to the Health Care Support staff and this information will be passed to the GP if an appointment is not available to book.  This information will then be taken into consideration when an appointment is being allocated.

Triage Service will provide general advice and information as well as assessment of illnesses needing treatment.

If patients require treatment the doctor may offer  an appointment that day or at a later date depending on needs and requirements so please leave as much information for the GP as possible.

Alternatively a prescription may be issued or investigations arranged.

If you see the doctor and need a review appointment at a later date, the doctor will arrange this for you.

This is to ensure best service provision to you.

For further information on your Triage Information and giving clinical information to the Health Care Support staffTriage_Information.doc 

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments, disease reviews and you may be seen more quickly.

Treatment Room

An appointment system is in place for our treatment room, please contact reception to book.

Urine Samples

If you are leaving a urine sample in the collection box outside the Treatment Room please ensure you leave the following information with the sample: Name:/ Address:/ DOB. & complete the symptoms check list.   Without this information the sample will not be tested.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to be able to allocate the slot to someone else.

 

 

 

 

 
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